Refund policy

Thank you for shopping at Nekomama Studios. Please read our refund policy carefully:

1. No Refunds

• All sales are final. We do not offer refunds for any reason other than the T-shirt being damaged upon receipt. Please ensure you select the correct size and design before placing your order.

2. Damaged or Defective Items

• If your T-shirt arrives damaged or defective, you may request a replacement or refund within 7 days of receiving the item. To request a replacement or refund, please contact us at nekomama.apparel@gmail.com with your order number and a description of the issue, along with photographic evidence of the damage.

3. How to File a Claim

• To file a claim for a damaged or defective item, please provide proof of the defect, such as photos of the damage and a brief description of the issue. Once your claim is reviewed, we will either offer a replacement or process your refund.

4. Shipping Costs for Returns

• If your item is eligible for a return due to being damaged or if you received the wrong order, we will cover the return shipping costs. For all other situations, no returns or exchanges are allowed.